Information

Privacy Policy

Read how Lobex collects, uses, and protects your personal information.

Privacy Policy

Last Updated: September 16, 2026

Lobex (“Lobex”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website, business directory, business portal, partner services, applications, and other related services (collectively, the “Services”).

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how we protect it, and the choices and rights available to you.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. About Lobex

Lobex is a business discovery and listing platform that may allow businesses, customers, partners, and other users to create accounts, submit business information, discover businesses, manage listings, communicate with Lobex, participate in partner programs, and use other platform features.

This Privacy Policy applies to information collected through:

  1. The Lobex website
  2. Business registration and listing forms
  3. Business and partner portals
  4. Customer support communications
  5. Marketing and communication activities
  6. Other Lobex products and services that link to this Privacy Policy

2. Information We Collect

Depending on how you use Lobex, we may collect the following categories of information.

2.1 Account and Contact Information

When you create an account, submit an enquiry, contact us, or use certain Services, we may collect:

  1. Full name
  2. Email address
  3. Mobile or telephone number
  4. Username
  5. Password or authentication information
  6. Business or professional role
  7. Account type
  8. Communication preferences

Passwords are intended to be stored using appropriate security mechanisms and should never be stored or transmitted by Lobex in plain text.

2.2 Business Information

If you create or manage a business listing, we may collect information such as:

  1. Business name
  2. Business address
  3. City, state, country, and postal code
  4. Business category and subcategory
  5. Business description
  6. Website address
  7. Telephone numbers
  8. Business email address
  9. Opening hours
  10. Products and services
  11. Business photographs and videos
  12. Logos and other branding material
  13. Social media links
  14. Registration or business-related information that you voluntarily provide
  15. Other information submitted as part of a business profile

Some business listing information may be displayed publicly on Lobex so that users can discover and contact the business.

2.3 Partner Information

If you participate in the Lobex partner or channel-partner program, we may collect information such as:

  1. Name
  2. Contact details
  3. Business information
  4. Partner account information
  5. Referral or tracking information
  6. Commission or transaction-related information where applicable
  7. Communications and support history

2.4 Payment and Transaction Information

Where Lobex provides paid services, subscriptions, advertising, promotional services, or other transactions, payment information may be processed.

Depending on the payment method, this may include:

  1. Billing name
  2. Billing address
  3. Transaction amount
  4. Payment status
  5. Transaction reference
  6. Limited payment-related information

Where payments are processed through a third-party payment provider, the payment provider may process payment information according to its own privacy policy and terms.

Lobex does not intend to store complete payment-card numbers unless specifically required and lawfully supported by the relevant service.

2.5 Communications

When you contact Lobex, we may collect and retain information contained in:

  1. Emails
  2. Contact forms
  3. Support requests
  4. Business enquiries
  5. Feedback
  6. Telephone or other customer-service communications, where legally permitted
  7. Other communications with Lobex

We use this information to respond to requests, provide support, maintain records, and improve our Services.

2.6 Technical and Usage Information

When you access our Services, certain information may automatically be collected, including:

  1. IP address
  2. Browser type
  3. Device type
  4. Operating system
  5. Approximate location derived from technical information
  6. Language preferences
  7. Referring website
  8. Pages visited
  9. Links or buttons interacted with
  10. Date and time of access
  11. Session information
  12. Error and diagnostic information
  13. Other technical information necessary to operate and secure the Services

We may use this information for security, analytics, troubleshooting, performance monitoring, and service improvement.

3. Cookies and Similar Technologies

Lobex may use cookies, pixels, local storage, session technologies, and similar technologies.

These technologies may be used to:

  1. Keep you signed in
  2. Remember preferences
  3. Maintain sessions
  4. Understand how users interact with our Services
  5. Measure website performance
  6. Detect fraud or security issues
  7. Improve functionality
  8. Understand marketing performance, where applicable

Some cookies may be essential for the operation of the website, while others may be used for analytics or other purposes.

You may be able to control cookies through your browser settings or other controls provided by Lobex. Disabling certain cookies may affect the functionality of some parts of the Services.

4. How We Use Your Information

Lobex may process information for the following purposes:

Providing and Operating the Services

We may use information to:

  1. Create and manage user accounts
  2. Create and manage business listings
  3. Display business information
  4. Provide search and discovery functionality
  5. Provide partner services
  6. Process enquiries
  7. Provide customer support
  8. Maintain and improve the Services

Communications

We may use your contact information to:

  1. Respond to enquiries
  2. Send service-related notifications
  3. Send account-related communications
  4. Provide important changes or updates
  5. Respond to support requests

Where required by applicable law, we will obtain consent before sending promotional communications.

Security and Fraud Prevention

We may process information to:

  1. Protect accounts
  2. Detect suspicious activity
  3. Prevent fraud and abuse
  4. Investigate security incidents
  5. Protect our systems and users
  6. Enforce our Terms and Conditions

Analytics and Improvement

We may analyze usage and technical information to:

  1. Understand how users use our Services
  2. Identify technical problems
  3. Improve website performance
  4. Develop new features
  5. Improve search and business discovery
  6. Measure the effectiveness of features and campaigns

Legal and Regulatory Compliance

We may process information where necessary to:

  1. Comply with applicable laws
  2. Respond to lawful requests
  3. Establish, exercise, or defend legal claims
  4. Protect the rights, property, and safety of Lobex, users, businesses, or others
  5. Investigate suspected violations of our policies

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, Lobex may process information based on:

  1. Your consent
  2. Performance of a service or agreement
  3. Legitimate or otherwise lawful purposes permitted by applicable law
  4. Compliance with legal obligations
  5. Prevention of fraud, abuse, or security threats
  6. Other lawful grounds available under applicable law

Where consent is the basis for processing, you may have the right to withdraw consent, subject to applicable law and any consequences of doing so.

India's Digital Personal Data Protection Act, 2023 establishes requirements concerning lawful processing and notice, while the Digital Personal Data Protection Rules, 2025 provide additional requirements concerning privacy notices and consent-related information.

6. Public Business Listings

If you submit information for a public business listing, certain information may be visible to other users or the public.

Public information may include:

  1. Business name
  2. Business address
  3. Business contact details
  4. Website
  5. Business description
  6. Business category
  7. Opening hours
  8. Photos
  9. Videos
  10. Products or services
  11. Other information you choose to publish

You should not submit confidential, sensitive, or unnecessary personal information as part of a public business listing.

Business owners are responsible for ensuring that information they submit to Lobex is accurate and that they have the necessary rights or permissions to publish it.

7. Information Sharing

Lobex does not sell personal data.

We may share information in the following circumstances:

Service Providers

We may use third-party companies to provide services such as:

  1. Website hosting
  2. Cloud infrastructure
  3. Database services
  4. Email delivery
  5. SMS or communication services
  6. Payment processing
  7. Analytics
  8. Security services
  9. Customer support
  10. Technical maintenance

These providers may process information only as necessary to provide services to Lobex and subject to applicable contractual or legal requirements.

Business and User Interactions

Information that you intentionally publish as part of a public business listing may be accessible to users of the platform.

If you contact a business through Lobex, information necessary to facilitate that communication may be provided to the relevant business or service.

Legal Requirements

We may disclose information where reasonably necessary to:

  1. Comply with applicable law
  2. Respond to legal processes or lawful government requests
  3. Protect our legal rights
  4. Investigate fraud or abuse
  5. Protect the safety of users or others

Business Transfers

If Lobex is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

8. Third-Party Services and Links

The Services may contain links to third-party websites, applications, payment providers, social-media platforms, or other services.

Lobex does not control the privacy practices of third parties.

When you access a third-party service, that service's own privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  1. Providing the Services
  2. Maintaining business and account records
  3. Meeting contractual obligations
  4. Resolving disputes
  5. Preventing fraud and abuse
  6. Maintaining security
  7. Complying with legal and regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

10. Data Security

Lobex takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

  1. Access controls
  2. Authentication controls
  3. Encryption where appropriate
  4. Secure hosting practices
  5. Monitoring and logging
  6. Backup procedures
  7. Security updates
  8. Employee or contractor access restrictions

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should immediately notify Lobex if you believe your account has been compromised.

11. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information.

These may include the ability to:

  1. Request information about personal data processed about you
  2. Request correction of inaccurate information
  3. Request deletion of personal information where legally applicable
  4. Withdraw consent where consent is the basis for processing
  5. Request information about certain processing activities
  6. Raise a complaint regarding our processing of personal data
  7. Exercise other rights available under applicable law

Certain rights may be subject to legal limitations, verification requirements, or exceptions.

To exercise a privacy-related right, contact Lobex using the contact information provided below.

12. Account Deletion

If you wish to close your Lobex account, you may contact us or use any account-deletion functionality made available through the Services.

Deleting an account may not immediately result in the deletion of all information where we are required or permitted to retain certain information for:

  1. Legal compliance
  2. Fraud prevention
  3. Security
  4. Dispute resolution
  5. Accounting or financial records
  6. Enforcement of agreements

Information that forms part of a public business listing may also be subject to separate business-listing procedures.

13. Marketing Communications

Where permitted by applicable law, Lobex may send promotional communications regarding:

  1. New products or services
  2. Platform features
  3. Business opportunities
  4. Partner programs
  5. Offers
  6. Updates
  7. Events or promotions

You may opt out of promotional emails by using the unsubscribe mechanism provided in the communication or by contacting us.

Even if you opt out of promotional communications, we may continue sending important service-related or transactional communications where necessary.

14. Children's Privacy

Our Services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Lobex in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.

15. International Data Processing

Depending on the services and technology providers used by Lobex, personal information may be processed or stored in locations outside the state or country in which you reside.

Where information is transferred across jurisdictions, Lobex will take steps required by applicable law regarding such processing or transfers.

16. Accuracy of Information

Users and businesses are responsible for ensuring that information submitted to Lobex is accurate, complete, and up to date.

If you discover that information associated with your account or business listing is inaccurate, you should update it where the Services provide that functionality or contact Lobex for assistance.

17. Business Listing Removal

If you are the owner or authorized representative of a business listed on Lobex and believe that a listing contains inaccurate, outdated, unauthorized, or inappropriate information, you may contact us to request correction or review.

Lobex may request reasonable information to verify the request.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  1. Changes to our Services
  2. Changes in technology
  3. Changes in business practices
  4. Changes in applicable laws or regulations
  5. Changes to our data-processing practices

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

19. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related complaint, please contact Lobex through the official support/contact channels available on the Lobex website.

Lobex

Website: https://lobexglobal.com/

For privacy-related requests, please include sufficient information for us to understand and verify your request.

20. Grievance and Privacy Requests

If you have a concern regarding the processing of your personal information, please contact Lobex first so that we can investigate and respond.

Where applicable law provides a right to escalate a complaint to a relevant regulatory authority or data-protection body, you may exercise that right in accordance with the applicable law.

21. Acceptance of This Privacy Policy

By using the Lobex Services, you acknowledge that you have read this Privacy Policy and understand how Lobex may collect, use, disclose, and protect information as described above.

If you do not agree with this Privacy Policy, please discontinue use of the Services where applicable.

Last Updated: September 16, 2026

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